We offer international shipping services that currently operate in over 30 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
HOW DO YOU SHIP PACKAGES?
Packages from our warehouse in China will be shipped by ePacket, EMS or CNE depending on the weight and size of the product.
WHAT ABOUT CUSTOMS?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
HOW LONG DOES SHIPPING TAKE?
Estimated shipping time varies by location and can be longer than 10 days due to high demand. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| The United States | 25-35 Business days |
| Canada, Europe | 25-35 Business days |
| Australia, New Zealand | 25-35Â Business days |
| Mexico, Central America, South America | 25-35Â Business days |
| United Kingdom | 25-35Â Business days |
| Switzerland | 25-35Â Business days |
*This doesn’t include our design, hand-painted and processing time.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contain your tracking information.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 or more business days for the tracking information to update on the system.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Thank you for considering hatrackstore.com and if you have any questions, please don’t hesitate to contact us via: [email protected].